Perfect Intonation Manual
Troubleshooting
I can't install the program.
First, be sure you downloaded the correct file (Mac or Windows).
For Mac:
After downloading, double click the "Perfect Intonation.dmg" file to mount it - a "disk" will appear in your finder. Drag Perfect Intonation to your applications folder. If you want the sample MusicXML files, drag them to a convenient location.For Windows:
After downloading, double click the "Perfect Intonation.msi" file to launch the installer; follow the instructions in the installer window.The program doesn't run on my computer.
If the program is installed correctly but won't run, it's possible your operating system does not meet the system requirements. Please contact technical support: http://provectismusic.com/support .
My microphone calibration keeps failing.
It actually may not be necessary to calibrate your microphone. Try to get pitch detection to work--press Record in either Freeform Singing or Exercises mode and sing at a comfortable volume into the microphone. If a blue line appears and is fairly consistent and steady, your microphone does not need to be calibrated. If it seems like your pitch is not being detected (and you are singing loudly enough,) you may need to calibrate. First test that your microphone is working properly and your computer's microphone input volume is set to a reasonable level, and then rerun the calibration. Be sure that your environment is fairly quiet; high ambient noise will disrupt the calibration (and pitch detection). It is important to sing at a comfortable, constant volume. You can also set the calibration manually (using the sliders to define the range), which may produce better results. If you are still having trouble defining a range that produces good pitch detection, please visit our support page to get help.
The pitch detection (blue line) is very choppy or jumps around.
There could be several reasons the pitch detection is variable. If the pitch detection seems to be halting and then jerking to catch up, your computer processor might be too slow. Try closing other applications that are running and reducing the Perfect Intonation window size. If pitch detection instead seems to be extremely spotty and broken up vertically, it is probably a microphone problem. Check that the microphone you are using is set selected in Preferences and your line in volume is loud enough: For Windows, go to Control Panel > Sounds and Audio Device Properties >Audio tab and look at Sound recording in the middle of the window. Be sure the microphone you are using is plugged into the default device shown. Then, click the Volume... button and check that the Line In Balance and Volume are set to a reasonable level, and that the Mute all checkbox is unchecked.
I think I found a bug.
You probably did. We would appreciate a bug report. Please go to our support page to report the bug.